FREQUENTLY ASKED QUESTIONS
1. Do I have to register to place an order?
SM Elettronica.com provides for the recording of any customer wishing to make a purchase. This is to facilitate the subsequent procedures of checkout and have direct contact with the customer.
2. Can I place orders even if no tournaments?
Yes, registration on SM Elettronica.com keeps you updated about promotions and offers.
3. How to order?
Phase 1: identification
If this is your first order, you will need to create an account. To do this, simply enter an email address and fill out our registration form. Check the validity of your email address to receive all communications regarding the processing of your order.
If you have already purchased on SM Elettronica.com, identified with the email address and password you registered at the time of making your first order and click "continue" to proceed to the next steps of your order.
Step 2: delivery
Choose the delivery method you prefer from the proposed options. The delivery times indicated is calculated from the time when the carrier receives your neck.
Phase 3: summary
Summary phase will allow you to check the contents of your order: item (s) and service (s) option/i, terms and costs of delivery. During this phase you can still modify quantity, mode of delivery, billing address and/or delivery, enter a promotion code or even eliminate an optional service.
Step 4: payment
With respect to the mode of delivery chosen, you will be offered one or several payment methods.
Step 5: confirmation
To ensure the proper registration of your order, you have to get up to this point, then, you can print the confirmation of your order. In addition, you will receive a confirmation email with the reference number of your order.
4. When will my order be shipped?
Your package is shipped from 24 to 36 hours immediately following the "payment completed."
5. My package was shipped, but I haven't received it yet: what do I do about that?
First, check the status of your parcel courier website treatment: in the event that the delivery is indicated as "in progress", please be patient until the delivery date. If your parcel is on stand-by at the courier, please go pick it up at the address indicated on the notice.
Please also check the order status section the correctness of the delivery address you have provided to us for the order in question.
6. I have received the package but the package is corrupted what should I do?
Please if you would present this possibility to put the words "subject to inspection for damaged packaging" next to the signature will appear asking you to put the carrier on the delivery note. In this way you can replace the product SM Technology if it is actually damaged and claim against the carrier in question.
7. Can I receive an invoice for my purchase?
To receive an invoice you can enter the required data in the appropriate box when registering or communicate them to us together with the mail of payment made.
8. what happens after I have paid?
Please send us a confirmation of payment to the email:
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You will receive a confirmation email as soon as will cashback and then an email "Sent" with the extremes of the expedition to track your package.
9. Prices include tax?
All prices quoted on the site are VAT and WEEE's contribution included.
10. How do I know if a product is available?
By sending us an email to firstname.lastname@example.org to place your order and pay accordingly.